For this
week’s “Tuesday’s Tips,” the New York Department of State’s Division of
Consumer Protection and Division of Licensing Services have released guidance
to help consumers navigate the process of purchasing hearing aids. In 2022, new
federal regulations went into effect allowing retailers to sell hearing aids
over the counter. This means consumers with mild to moderate hearing loss can
now buy hearing aids in store or online without needing a prescription or
formal hearing test.
“As over-the-counter
hearing aids become more readily available on store shelves, making them more
affordable and accessible, it’s important for consumers to understand that
shopping for these devices may not be as simple as it seems,” said Secretary of State Robert J.
Rodriguez. “There are many factors to consider while choosing
between over-the-counter and traditional prescription hearing aids, and I urge
New Yorkers who are in the process of purchasing hearing aids to read our
guidance to help decide which option can best serve their needs.”
New York State Office for the Aging Director Greg Olsen said,
"Over-the-counter hearing aids are an option newly available for many
consumers struggling with mild to moderate hearing loss. As with any major
purchase – especially one that may be necessary to support quality of life –
it's important to make an informed decision that suits your specific needs and
expectations when it comes to fittings, maintenance, and other factors. The
State's Division of Consumer Protection has provided an exceptional resource to
help, and I encourage all who are considering a hearing aid to read this new
guidance."
Professionally
fitted hearing aids vs over-the-counter hearing aids: What’s the difference?
Hearing
Test:
- Over
the counter: You will not receive a hearing test when you buy
over-the-counter hearing aids.
- Professionally
fitted: A registered professional will test your hearing and help you pick
a product that meets your needs. They will also refer you to a specialist
if your hearing tests reveal a condition that is medically treatable.
Choosing
a Hearing Aid:
- Over
the counter: You will need to pick the product yourself and do your
research to make sure the device you pick can meet your needs. Over-the
counter hearing aids are generally the least expensive option available.
(Note: These hearing aids are intended for people with mild to moderate
hearing loss and not severe hearing loss.)
- Professionally
fitted: A registered professional will discuss your specific hearing needs
to help you pick a hearing aid that is most appropriate for you and your
budget. A registered professional can help you find the right hearing aid
for any level of hearing loss, including severe or profound hearing loss.
Hearing
Aid Fittings:
- Over
the counter: You are responsible for ensuring a proper fit and
professional assistance is not provided.
- Professionally
fitted: A registered professional will program the device to your unique
hearing needs. They will also make sure the device is comfortable and
properly fits. The provider will work with you to make sure you are able
to correctly use the device on your own.
Returns
and Warranties:
- Over
the counter: Check the product return and refund policies before you buy.
You may not be able to return or get a refund on an over-the-counter
hearing aid purchase. Over-the-counter hearing aids are not required to
provide a warranty.
- Professionally
fitted: A registered dispenser must allow you to return the device within
45 days and is required to issue you a refund.
Follow-up
Visits and Resolution of Issues:
- Over
the counter: If you run into any issues with the hearing aids, you will
need to contact the device manufacturer. There are no industry standards
or laws requiring assistance be provided after you purchase
over-the-counter hearing aids.
- Professionally
fitted: A registered professional will schedule follow-up visits as
necessary to address any difficulties you may have with the device. They
are also required to be available to provide adjustments and servicing for
any hearing aids they have dispensed.
Routine
Cleaning and Sound Quality Checks:
- Over
the counter: You will not receive routine cleaning and sound quality check
services when you purchase over-the-counter hearing aids.
- Professionally
fitted: If you purchase a hearing aid from a registered dispenser, you can
take your device back to the dispenser for routine cleaning and
maintenance for the best performance.
For more
information, visit the Food and Drug Administration’s website.
The
New York State Division of Consumer Protection provides resources and education
materials to consumers, as well as voluntary mediation services between
consumers and businesses. The Consumer Assistance Helpline 1-800-697-1220 is
available Monday to Friday from 8:30am to 4:30pm, excluding State Holidays, and
consumer complaints can be filed at any time at www.dos.ny.gov/consumer-protection.
For other consumer protection tips and consumer
alerts, consumers can visit the DCP website or follow DCP on social media via
Twitter at @NYSConsumer or Facebook at www.facebook.com/nysconsumer
Follow the New York Department of State on Facebook, Twitter and Instagram and check in every Tuesday for more practical tips that educate and empower New York consumers on a variety of topics. Sign up to receive consumer alerts directly to your email or phone here.
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