Unprofessional and Hostile Pediatric Dentist
1 of 5 My son had been seeing Dr. Evan for a couple of years. My husband and I originally thought he was a decent pediatric dentist until this recent incident on 5/1/18. We had never seen such an unprofessional, hostile, rude, and indifferent dentist along with some of his staffs.
My son has a shark tooth grown behind one of his bottom baby tooth and we came to see Dr. Evan for an x-ray, consultation, and possible extraction after 2 months long wait. (After we missed our first appointment, I was told by the receptionist to seek for another dentist for possible tooth extraction if I could not wait for another month. I responded that I will keep the next appointment until I could find another dentist at an earlier date. Within a few days, we were able to see a general dentist who advised us my son needed to remove 1 and possibly another tooth in order to make room for this shark tooth to move forward into the right alignment. We decided to just have 1 baby tooth extracted and wait for Dr. Evan's opinion on the 2nd one. However, our son was not cooperating when taking the x-ray. Therefore, we could not proceed with the procedure and just waited to see Dr. Evan. The general dentist advised us that in this situation with the shark tooth, the baby tooth would not fall out on its own unless thru extraction and to watch out for any possible infection. I called back to Seven Seas Pediatric Dentistry and informed the receptionist of this situation and told her I will keep the appointment.)
The receptionist called us to confirm his appointment the day before with no issues getting thru to us. On 5/1/18, our whole family waited in the room until Dr. Evan's arrival. He rushed in with such anger, frustration, and hostility. He told us he won't be doing any x-ray, extraction, or check my son's teeth. He didn't want to hear a single word from us nor would he choose to speak any further to us. His job was done here and he wanted us to leave. My husband and I were in a state of shock and confusion. I asked him why was he acting this way. I asked him why he wound't give us an opportunity for us to explain and clarify things if there was a misunderstanding. He kept reinforcing he was done here and wanted to speak no further. My husband took a whole day off from work for this appointment. My husband asked Dr. Evan why the receptionist confirmed the appointment if he did not wish to see us and talk to us and make us come to the office. Dr. Evan responded he called us on our home phone earlier in the morning but could not leave a message because the message box was full. (We came back from his office and checked back at our home phone and there was no missed call from Seven Seas nor was our voice mailbox full.)
Since we were occupied in trying to convince him to listen to us, my daughter got her thumb caught on the door and it was badly bruised. I started to clarify the situation with Dr. Evan's dental assistant and only then, did Dr. Evan started to listen. He finally realized it was a misunderstanding and gave us a $10 gift card to an ice cream shop. We were not seeking a second opinion from another dentist. Dr. Evan never saw my son to check on his shark tooth. It was only because we missed one appointment already and had to wait for an additional month and his own reception suggest us to seek another dentist if we can't wait such a long time. Dr. Evan explained that he was upset when there were some parents who didn't trust his opinion and questioned his expertise and wanted to seek more opinions from other dentists. At the end, he gave my son an x-ray and told me the baby tooth will eventually fall out on its own.
We did not deserve to get such a hostile treatment in the beginning. Even if Dr. Evan is an expert in his field, we question his character. He can choose to abandon his young patient base on his own discretion and mood. This is not how a professional that serves the people should act. How can he not even want to listen to what others have to say? He destroyed our trust in him. We won't be going back.
-Ellen M.
Favorite Doc 2017
5 of 5 It was so important to me to have my children take good care of their teeth, and while I knew the parts that could be done at home, from growing up before pediatric dentists, I also knew how uncomfortable going to a dentist could be from a child's perspective. I was so happy to find such a child-led practice, where every aspect is explained to my children, they love going to the dentist and are excited to get new x-rays and see how their teeth are doing!
-Elizabeth C.
Favorite Doc 2017
5 of 5 Dr Evan is the most patient dentist, I've ever met. He and his staff are wonderful with my son who has sensory processing disorder. They lower the lights, and sounds in the room before he even walks in. It was a struggle to get him to go back to the dentist chair, but we've worked with them over months until he was comfortable. Now he walks in, holding my hand.
-Mary T.